Legal Information
Terms and conditions applicable to the website imperial-origins.com.
These general terms and conditions of sale govern the sales of products made on the imperial-origins.com website. Any order implies unreserved acceptance of these terms and conditions.
The products offered are described as accurately as possible. Photographs illustrating the products are not contractually binding.
Prices are shown in euros (EUR) including all taxes. Imperial Origins reserves the right to modify its prices at any time, with products being invoiced at the price in effect at the time of the order.
The ordering process includes the following steps: product selection, basket validation, secure payment via Stripe, email confirmation. The sale is concluded upon payment confirmation.
Payment is required at the time of ordering. Transactions are secured by Stripe (SSL encryption, PCI DSS compliance). Accepted methods: credit card (Visa, Mastercard, Amex), Apple Pay, Google Pay.
Delivery is free to Metropolitan France. The indicated delivery times are approximate (2-3 business days on average). In the event of a delay, the customer will be informed by email.
In accordance with consumer protection legislation, you have a 14-day period from receipt of the product to exercise your right of withdrawal, without having to provide any reason. Return shipping costs are borne by the customer.
Imperial Origins offers a 30-day money-back guarantee. If you are not completely satisfied, return the product (even if opened) for a full refund.
For any complaint, contact our customer service at contact@imperial-origins.com or call +33 9 72 14 25 47. We commit to responding within 24 business hours.
These terms and conditions are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action. The competent court is that of the registered office of Imperial Origins.